Notice needs across the household

Staff can make one appropriate household recommendation without turning every interaction into an upsell.

“You mentioned that [sibling/parent] is interested too. We do have [relevant program]. Would it be helpful if I showed you the schedule?”

Use this as a structure. Replace every bracketed field and follow the school’s approved terms and language.

• ✓Use information the family volunteered; do not infer sensitive needs.
• ✓Recommend only a genuine program fit with current capacity.
• ✓Keep household records linked but preserve each person’s consent and enrollment decision.
• ✓A helpful no-pressure answer builds more trust than a forced bundle.

A parent waiting through a child’s class asks whether adults can begin without prior experience.

Role-play scorecard

Identify one appropriate household opportunity and offer information once.

Completion evidence: The household or lead record documents the interest and requested next step.