Support & contact
A real person should own the answer.
Launch support is direct and founder-led. Send enough context to reproduce the issue, but never email passwords, complete payment-card data, or unnecessary member information.
Direct
Founder-led launch support
Role-routed
A clear inbox for each request
Safety first
Keep sensitive member data out of email
Contact Dojo Wizard
Choose the inbox that fits the job.
Product and account help
support@dojowizard.com
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Roster setup and migration
onboarding@dojowizard.com
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Custom integrated websites
websites@dojowizard.com
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Legal notices
legal@dojowizard.com
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Security reports
security@dojowizard.com
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Privacy and data requests
privacy@dojowizard.com
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Start with a tutorial
The help center has role-based walkthroughs for owner setup, staff access, rosters, schedules, check-in, promotions, leads, Growth Center, Staff Academy, event campaigns, Instructor Exchange, the member portal, and safe draft billing.
What to include
- The page or workflow you were using.
- What you expected and what happened instead.
- The approximate time and browser/device.
- A screenshot with member contact details and other personal data removed.
Before relying on a feature
Check the product-status page. The member/parent web portal is live, and internal Growth workflows are available with human review and approval boundaries. Staff-assisted direct Stripe billing is limited to approved pilot schools after the platform release gate, school-readiness review, and Stripe charges and payouts verification all pass. Native member apps, push notifications, and managed broadcasts remain planned until explicitly marked live.