Welcome a new family before the first class
Create a calm, prepared first impression by knowing who is arriving, why they contacted the school, and what will happen next.
How this connects to Dojo Wizard
Use this guide now. Saving actions, lesson progress, and event drafts is available in early access; publishing, ad spend, and payments remain under staff control.
Learning objective
A first-time visitor knows where to go, who will help, and what to expect before class begins.
Sample language
“Hi, I’m [name]. You must be [student/parent]. We have you set for [program]. I’ll show you where everything is, introduce your instructor, and check back after class.”
Use this as a structure. Replace every bracketed field and follow the school’s approved terms and language.
Coaching points
- Review the visitor’s name, goal, program, and any recorded accessibility or contact notes.
- Use the school’s preferred words and pronounce names correctly.
- Explain the next ten minutes instead of delivering a sales pitch at the door.
- Protect privacy; do not discuss sensitive account details in a crowded lobby.
Practice scenario
A parent arrives early with a nervous seven-year-old while the front desk is helping two active members.
Role-play scorecard
- Used both names
- Explained the immediate next step
- Introduced the right staff member
- Stayed warm without rushing
Apply it to real work
Prepare and complete the welcome for one upcoming first visit.
Completion evidence: The visit record identifies the host and records whether the visitor arrived.