Collect and manage membership payments

Open Billing and confirm the connected account belongs to the school, Charges enabled is Yes, and the customer-facing brand and support details are correct. Confirm payout readiness separately before relying on a settlement date.

Open Pricing plans and verify the recurring offer is active and synced to Stripe. Publishing a plan on the public school page is a separate choice and does not control checkout readiness.

Open the member, confirm their identity, lifecycle status, email, program enrollment, and the plan approved by the payer.

Under Subscriptions, choose the synced plan and select Subscribe. Dojo Wizard creates the school’s Stripe customer when needed and starts one incomplete subscription for the first-payment attempt.

Enter payment details only in the embedded Stripe Payment Element, then choose Pay & activate. Stripe handles required authentication and redirects back to the member record after success.

Read the amount and plan back to the payer before submission. If Stripe reports a decline or authentication failure, use its displayed result rather than recording the membership as paid manually.

A new subscription begins incomplete until the first payment is confirmed. Refresh the member record and confirm the expected Stripe status, plan, amount, and absence of a billing error.

Confirm the receipt or invoice, the connected Stripe account balance, and the recognizable school name or statement descriptor before expanding beyond the first supervised payment.

Changing an actively billed member to Frozen pauses Stripe collection and updates the local status only after the remote operation succeeds. Returning that member to Active resumes paused collection.

Changing the member to Cancelled turns off renewal at the end of the current billing period and preserves history. A member with a current membership cannot be moved back to Prospect or Trial; freeze or cancel first.

After the member or parent accepts a portal invitation, Manage payment method & invoices opens a short-lived, school-branded Stripe portal for the selected linked member.

The payer may update the saved payment method and view invoice history there. The school still controls plan changes, freezes, and cancellation.